Over the last year, the need for seamless self-service has become a necessity for financial services companies. The pandemic has left many customers feeling anxious about the future of the economy and their personal finances, leaving them in need of quick and easy support and advice.

With the average customer call costing companies more than ever, there is now more pressure for financial institutions to ensure they are humanizing their self-service digital touchpoints to drive digital adoption.

Join UserTesting’s Head of EMEA Solutions Consulting, Louis Granger, to discover;

• Why self-service experiences are falling short of customer expectations
• Who is getting it right and how to benchmark your experience effectively
• How to modernize your digital self-service touch-points and increase adoption